Shipping and Return Policy
Shipping & Returns
We make sure that all purchases are delivered on time.
It usually takes about 9–14 business days for standard shipping, from the date your order ships. Please note that cross-border deliveries may occasionally take longer due to customs clearance or carrier delays.
Peak seasons notice: During high-demand periods (e.g. Black Friday, Christmas, Chinese New Year), please allow additional time for delivery.
Verification Processing Shipping Delivery
Normally takes 1–2 business days to process your order. Please note that this does not include holidays and weekends.
Shipping
* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected due to an invalid address, customs clearance procedures, or other causes.* Please contact us if your package didn't arrive on time — our team will get back to you within 24 hours. Customer Service: contact@venebag.com
Returns
Venebag will gladly accept returns or exchanges on unworn, unwashed, undamaged, or defective merchandise with tags in the original packaging for a refund to the customer's original method of payment.
All returns must be postmarked and mailed within thirty (30) days from the date of purchase.
To return or exchange an item, please contact our customer support: contact@venebag.com — we will gladly assist you.
Once we've received the item and confirmed it's in good condition, we'll issue the refund.
If you request a refund from Venebag, you will be refunded for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. Returns intended for a refund will be automatically processed within 48 hours of receiving the returned merchandise.
Changes to orders
It is very difficult for us to make changes to orders once they have been processed. Please email contact@venebag.com as soon as possible and we will do our best to accommodate any changes. If the order has already shipped, it is the customer's responsibility to return the order and place a new one with the correct details. Venebag is not responsible for any costs associated with changing orders, including but not limited to shipping fees, duties, and related charges.
It is also the customer's responsibility to ensure that addresses are correctly entered. Venebag is not responsible for incorrect addresses, and a fee will be applied to packages that need to be re-shipped.